We Are Committed to Protecting Your Information
This privacy policy provides a complete description of how your personal information is collected, stored, and used at 299bd.
Introduction & Scope of Policy
This privacy policy ("Policy") is established by the operating authority of the 299bd platform and applies to the website at https://299bd.bar and all services associated with it. The purpose of this policy is to inform our users under what circumstances their personal information is collected, how it is stored, for what purposes it is used, and under what conditions it may be shared with third parties.
By registering on our site or using our services, you will be considered to have accepted the terms of this policy. If you disagree with any part of this policy, we ask that you refrain from using our site and contact us directly.
299bd believes that protecting user information is a fundamental responsibility. Ensuring the security of your personal information is equally important to us as the enjoyment of playing games or betting on this platform.
What Information We Collect
Personal Identity Information
During account registration and verification, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where applicable)
Financial Information
For payment processing, we collect:
- bKash, Nagad, or Rocket number
- Bank account details (when required)
- Deposit and withdrawal transaction history
- Documents related to payment verification
Full card numbers or passwords are never stored on our servers.
Usage & Activity Information
Information automatically collected about your activity on the site:
- Game play history and betting information
- Login times and session details
- Preferred game categories
- Records of communication with customer support
Technical Information
Device and network information collected automatically:
- IP address
- Browser type and version
- Device operating system
- Information collected from cookies and similar tracking technologies
- Pages visited and click patterns
Use of Collected Information
299bd uses your information only for the following legitimate purposes. For each use, we follow a policy of using the minimum information necessary:
For creating, verifying, and maintaining your account.
For completing deposit and withdrawal transactions.
For providing assistance via live chat and email.
For detecting and preventing suspicious activity.
To improve the quality and experience of the platform.
To take protective measures for the wellbeing of users.
Cookies & Tracking Technologies
299bd uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored on your device that help improve site performance and user experience.
Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, ensuring security, and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, game settings, and other preferences.
- Analytical Cookies: Used to analyze site traffic, popular pages, and user behavior, which helps us improve our services.
You can control or delete non-essential cookies from your browser settings. However, please note that disabling certain cookies may limit some features of the site.
Sharing Information with Third Parties
299bd does not sell your personal information or share it with unauthorized third parties. However, information may be shared in the following limited circumstances:
Service Providers
Payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, and game software providers will receive only the information necessary for their specific function.
Legal Obligations
Relevant information may be provided to fulfill court orders, requests from regulatory authorities, or legal obligations.
Fraud Prevention
Necessary information may be shared within a legal framework with anti-money laundering and fraud detection agencies.
With Your Consent
Beyond the cases listed above, information will only be shared with your explicit consent.
Third-party service providers who work on behalf of 299bd are held to strict data protection agreements and may use information only for specified purposes.
Data Security Measures
299bd applies industry-standard technical and administrative measures to protect your information. The key components of our security framework are:
- SSL Encryption: All data transferred between the website and servers is encrypted using SSL/TLS technology, preventing third parties from reading the information.
- Restricted Access: Only authorized staff may view user information under specific circumstances, and this access is reviewed regularly.
- Password Hashing: Account passwords are not stored directly — they are processed using a one-way hashing algorithm.
- Regular Security Audits: Platform security is regularly tested and assessed, and any vulnerabilities found are resolved promptly.
- Two-Step Verification: An additional verification process is followed for sensitive transactions.
However, data transmission over the internet is not entirely risk-free. We therefore also advise you to: keep your account password secure, avoid logging in on public Wi-Fi, and immediately notify our support team if you notice any suspicious activity.
Data Retention Period
299bd retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active Accounts: Collected information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, financial and identity-related information may be retained for a specified period in accordance with legal requirements.
- Transaction Records: Records related to payments and betting are retained in accordance with financial regulatory requirements.
- Marketing Data: If you withdraw your consent, marketing-related data will be deleted promptly.
Once the designated retention period ends, information is securely deleted or anonymized in a way that it can no longer be linked to any specific individual.
User Rights
Every member using the 299bd platform has several important rights over their own personal information:
You may request a copy of the information stored in your account.
You may correct any incorrect or incomplete information in your account.
In certain circumstances, you may request that your information be deleted.
You may object to marketing communications or other types of processing.
You may request your information in a common format.
In certain circumstances, you may request that processing of your information be restricted.
To exercise any of these rights, please contact our support team via live chat or email. We will process your request as quickly as possible within the legal framework.
Protection of Minors
299bd strictly enforces a 21+ age policy. Only individuals aged 21 or older may create an account and use the services on this platform.
We do not intentionally collect any personal information from minors. An age verification process is followed during account registration. If it comes to our attention that a minor's information is present in an account, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor child or someone you know has created an account on this platform, please contact us immediately.
Policy Changes & Updates
299bd reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to the email address registered with your account.
- A notification will be displayed after you log in to the site.
- The "Last Updated" date at the top of this page will change.
Continuing to use the site after a change means you have accepted the terms of the new policy. We therefore recommend that you make a habit of reading this policy each time you visit the site. We are always committed to protecting your interests and will maintain transparency with any changes.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us. The 299bd support team is available for you seven days a week, twenty-four hours a day.
After receiving any request related to your data protection, we will make every effort to respond as promptly as possible and within the time limits set by the legal framework. If the request needs to be verified, we may ask for additional information to confirm your identity.
If you are unable to reach a direct resolution with us, you have the right to lodge a complaint with the applicable data protection authority in your country.
Support Contact
Contact us for any privacy-related matter:
See the helpful pages below for more information
Read our rules and responsible gaming policies.